Get Noticed And Get The Travel Job

Free Course

Travel and tourism employs over 300 million people globally. College graduates, colleagues, and industry contacts could all be looking at the same career opportunity that has grabbed your attention. Let us help you stand out and get the role.


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Writer and Pulitzer Prize Winner Annie Dillard said, ‘How we spend our days is, of course, how we spend our lives’.

Think about that statement for a moment and consider that a third of your life is spent at work. So, are you spending this time happy or do you seek a new challenge?

If you’re craving something new and more fulfilling, better pay or an improved working environment, you’re not alone and there will be competition. Whether you enlist the help of a specialist travel recruitment agency to find the perfect next role or decide to go it alone, you’re going to have to make some changes to ensure your application and interview efforts don’t go to waste.

This course has been co-authored by the directors of Progressive Travel Recruitment, global talent acquisition experts for the travel industry. Combined, they have over 75+ years in the travel industry and are entrusted by some of the world’s most recognised travel, events, hospitality and technology brands and industry unicorns to source talent. Who better to help you get noticed and get the job?

After completing this course you will be able to:

  • Establish if it’s time to move on or up.
  • Explain how to have difficult discussions with your employer either to determine your career options or to resign.
  • Create a career plan and vision board to help keep you focused on what success looks like and how to achieve it (either when climbing the career ladder or continuing in the same role).
  • Create a professional LinkedIn profile which attracts employers and recruitment agencies.
  • Evaluate your digital footprint, making necessary changes that will ensure a positive impression to future employers and recruitment agencies.
  • List the essential elements of a great CV.
  • Recognise that failure to prepare in detail for an interview will lead to a decline.
  • Recite the preparation required to guarantee a successful interview.
  • Prepare a list of answers to the most commonly asked interview questions.
  • List a number of methods which will help you to overcome nerves.
  • Explain how to use your voice and body language to add impact and meaning to your interview discussion.
  • Recognise the value of feedback and use it to change weaknesses into strengths.
  • Describe how to negotiate a job offer.
  • Recognise the value of feedback and use it to change weaknesses into strengths.

We would also encourage you to complete our ‘presentation skills in travel’ course.

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Fi Morrison-Arnthal – Qualified training and development specialist within the travel industry

Fi is a qualified training and development specialist who has spent her career leading, training, coaching, developing, and recruiting within travel and hospitality.

Her career started as a junior manager with a boutique hotel chain, learning all areas of hotel operations including sales, service and management, before moving into leisure travel with Lunn Poly (TUI), first as a travel consultant, and latterly as Progression Regional Sales Manager. Winning several awards, Fi’s achievements included ‘Shop of the Year’, ‘Highest Revenue Increase of the Year’ and ‘100% Mystery Shopper Awards’.

As Co-op Travelcare’s Training and Development Manager, Fi led a team of national training officers, providing training and development to over 400 branches, call centres and business travel operations. She was responsible for winning national training awards from Travel Weekly and TTG for the design and results generated from innovative courses.

Moving to Cape Town in 2005, Fi became’s Head of Sales, Operations and Organisation Development. Growing the sales team from 16 to over 50 high performing Africa Safari Specialists, she was given the autonomy to strategically lead and manage multiple departments and functions, achieving high year-on-year profitability consistently throughout her tenure.

Returning to retail leisure travel, Fi joined Pentravel, South Africa’s largest independent retail travel chain, as its National Sales and Organisation Development Manager. Implementing people, training, sales and organisation development initiatives, policies, and procedures, she led the business to exceed all previous year profits and annual budgets.

Forming Big Ambitions in 2013, Fi helped prominent international travel businesses recruit and train travel people. Recognised as ‘the’ travel sales trainer in South Africa, she was the Mystery Shopper for South Africa’s Travel News Weekly and ETNW and chosen by South Africa’s number one Travel Industry Portal, ‘Travel Info’, to write its e-learning sales programme.

Fi returned to the UK in 2015, joining Progressive Travel Recruitment. Here, she further developed her global travel network, being relied upon and chosen by some of the world’s largest travel, hospitality, and technology brands as their preferred recruitment partner.

In 2020, Fi founded Progressive Travel Training alongside James Roberts and Tony Macdonald, her fellow directors at Progressive Travel Recruitment. Her passion for training and development, along with her knowledge of the industry, helped her to identify a gap in the market to provide soft skills training in the form of easily accessible e-learning courses created by subject matter experts who have done the jobs you do, and who know what it takes to succeed.

Fi currently lives in the Peak District with her husband, four children and rescue dog Nala.

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Tony Macdonald

Following a few years in retail management with Tesco, Tony returned to full time education, studying travel and tourism, after which he spent four years at British Airways’ head office, working on business development and account management, primarily nurturing relationships between the airline and its tour operator partners.

Moving to First Choice Holidays in 1999, he managed a 200-people call centre before joining student travel specialist STA Travel as a multi-site manager for its retail operation. An opportunity came up with Progressive Travel Recruitment in 2007, when the company opened its office in Scotland.

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James Roberts

Progressive Travel Recruitment was established in 2005 by James Roberts, at the age of 29. Having spent time working as a regional manager for British Airways and a global travel manager with Siemens, he moved into travel industry recruitment with one of the industry’s largest companies at the time.

A highly ambitious top performer with a passion for doing things the right way, James recognised that with changes to business practices and hiring the right team, he could create a more successful, more people-centric business of his own.

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