Stress management in travel

£30 per person

In the travel industry, we have to manage our own stress, and that of our customers and colleagues. This can be overwhelming; sadly, stress is unavoidable. However, this course will provide you with all the essential skills to reduce your stress.

Specs

SKU: SMTR Category:

The Global Organization for Stress, an independent global association dedicated to dealing with stress related issues around the world, reported the following alarming statistics:

  • 80% of workers feel stress on the job and nearly half say they need help in learning how to manage stress. And 42% say their co-workers need such help – American Institute of Stress
  • Stress levels in the workplace are rising with 6 in 10 workers in major global economies experiencing increased workplace stress, with China (86%) having the highest rise in workplace stress – The Regus Group
  • Australian employees are absent for an average of 3.2 working days each year through stress. This workplace stress costs the Australian economy approximately $14.2 billion – Medibank
  • Approximately 13.7 million working days are lost each year in the UK as a result of work-related illness at a cost of £28.3 billion per year – National Institute for Health and Clinical Excellence

Many travel businesses are fantastic at identifying stress in their employees and good HR leaders have stress management as part of their company wellness campaigns. However, we as individuals need to also take responsibility for our welfare and be the first to recognise when our stress is increasing, and equip ourselves with the knowledge and tools to manage and reduce our stress.

This stress management course has been co-authored by Harvinder Pereira, Fi Morrison-Arnthal and Articulate. Harvinder has worked within the human resources field for over 18 years and is Director of HR for Norwegian Cruise Lines Holdings, responsible for Europe, Middle East and South Africa regions, overseeing all strategic HR operations for all three cruise brands within the company. Fi is an award-winning travel industry training and development specialist who has managed international sales and customer service teams.

Harvinder and Fi have created a fantastic course. After completing it you will be able to:

  • Identify and list triggers that create stress within you
  • List the various types of self-induced stress you have and ideas to remove these from your life
  • Describe how emotional intelligence and ego state communication can help you to discuss work stress, and work together with your employer to improve your workplace environment
  • List and practise several techniques to reduce stress

We would also encourage you to complete our ‘time management’ course which can be accessed from the travel courses page on the Progressive Travel Training website.

We would also encourage you to complete our ‘time management’ course which can be accessed from the travel courses page on the Progressive Travel Training website.

Fiona Morrison-Arnthal Profile Image

Fi Morrison-Arnthal – Qualified training and development specialist within the travel industry

Fi is a qualified training and development specialist who has spent her career leading, training, coaching, developing, and recruiting within travel and hospitality.

Her career started as a junior manager with a boutique hotel chain, learning all areas of hotel operations including sales, service and management, before moving into leisure travel with Lunn Poly (TUI), first as a travel consultant, and latterly as Progression Regional Sales Manager. Winning several awards, Fi’s achievements included ‘Shop of the Year’, ‘Highest Revenue Increase of the Year’ and ‘100% Mystery Shopper Awards’.

As Co-op Travelcare’s Training and Development Manager, Fi led a team of national training officers, providing training and development to over 400 branches, call centres and business travel operations. She was responsible for winning national training awards from Travel Weekly and TTG for the design and results generated from innovative courses.

Moving to Cape Town in 2005, Fi became Go2Africa.com’s Head of Sales, Operations and Organisation Development. Growing the sales team from 16 to over 50 high performing Africa Safari Specialists, she was given the autonomy to strategically lead and manage multiple departments and functions, achieving high year-on-year profitability consistently throughout her tenure.

Returning to retail leisure travel, Fi joined Pentravel, South Africa’s largest independent retail travel chain, as its National Sales and Organisation Development Manager. Implementing people, training, sales and organisation development initiatives, policies, and procedures, she led the business to exceed all previous year profits and annual budgets.

Forming Big Ambitions in 2013, Fi helped prominent international travel businesses recruit and train travel people. Recognised as ‘the’ travel sales trainer in South Africa, she was the Mystery Shopper for South Africa’s Travel News Weekly and ETNW and chosen by South Africa’s number one Travel Industry Portal, ‘Travel Info’, to write its e-learning sales programme.

Fi returned to the UK in 2015, joining Progressive Travel Recruitment. Here, she further developed her global travel network, being relied upon and chosen by some of the world’s largest travel, hospitality, and technology brands as their preferred recruitment partner.

In 2020, Fi founded Progressive Travel Training alongside James Roberts and Tony Macdonald, her fellow directors at Progressive Travel Recruitment. Her passion for training and development, along with her knowledge of the industry, helped her to identify a gap in the market to provide soft skills training in the form of easily accessible e-learning courses created by subject matter experts who have done the jobs you do, and who know what it takes to succeed.

Fi currently lives in the Peak District with her husband, four children and rescue dog Nala.

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Harvinder Pereira Profile Image

International travel industry Human Resources Director

Harvinder has worked within human resources for over 18 years, holding several senior executive positions. An experienced HR Professional within the charity, financial, law, retail and travel industries, she is skilled in labour relations, organisational design & development, management & leadership, compensation and talent management.

Harvinder has strong commercial awareness with a Master’s degree focused in Human Resources Management from Bournemouth University. She is an Accredited Mediator from the Chartered Institute of Arbitrators and is able to mediate in civil and commercial disputes including the workplace. She heads up the health & safety responsibilities for NCLH and is IOSH Managing Safely qualified.

She is the Director of Human Resources for Norwegian Cruise Lines Holdings, responsible for Europe, Middle East and South Africa regions, overseeing all strategic HR operations for three cruise companies.

Harvinder is married and lives on the south coast of England. Living by the beach, she enjoys outdoor water sports including paddle boarding. She is a keen reader of literature, in particular Shakespeare and poetry. She enjoys the theatre, keeping fit and spending time with her family and friends.

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