Successful working from home for travel employees

£15 per person

Setting up a remote home office takes more than a desk, phone and laptop. This course will walk you through the essentials of transitioning to remote working, with key guidance for employees.


SKU: SWFH Category:

One request our sister company, Progressive Travel Recruitment, regularly hears is for work-from-home/remote jobs.

A State of Remote Work study by Owl Labs (US video conferencing company) found that 83% of the homeworking participants said working from home makes them happier. And 81% of the total surveyed said the ability to work from home would help them deal with work and life conflicts.

The people who worked from home full-time were happy with their jobs 22% more often than the office workers.

So, happiness and improving your work-life balance are clear benefits of homeworking.

This was a US survey, where homeworking is widespread. The great news is that many other countries are now catching up.

This course has been co-written by a panel of homeworking experts consisting of the directors from Progressive Travel Training and Progressive Travel Recruitment, Fi, James and Tony, together with Articulate.

After completing this course, you will be able to:

  • Devise a plan to work from home, understanding everything you will need to guarantee a safe and conducive working environment
  • Review a number of communication apps and approaches that maintain a sense of community, involvement and which avoid conflict and isolation
  • Describe how to avoid burnout with self-care

We would also encourage you to complete our ‘time management’ course, which can be accessed from the travel courses page on the Progressive Travel Training website.

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Fi Morrison-Arnthal – Qualified training and development specialist within the travel industry

Fi is a qualified training and development specialist who has spent her career leading, training, coaching, developing, and recruiting within travel and hospitality.

Her career started as a junior manager with a boutique hotel chain, learning all areas of hotel operations including sales, service and management, before moving into leisure travel with Lunn Poly (TUI), first as a travel consultant, and latterly as Progression Regional Sales Manager. Winning several awards, Fi’s achievements included ‘Shop of the Year’, ‘Highest Revenue Increase of the Year’ and ‘100% Mystery Shopper Awards’.

As Co-op Travelcare’s Training and Development Manager, Fi led a team of national training officers, providing training and development to over 400 branches, call centres and business travel operations. She was responsible for winning national training awards from Travel Weekly and TTG for the design and results generated from innovative courses.

Moving to Cape Town in 2005, Fi became’s Head of Sales, Operations and Organisation Development. Growing the sales team from 16 to over 50 high performing Africa Safari Specialists, she was given the autonomy to strategically lead and manage multiple departments and functions, achieving high year-on-year profitability consistently throughout her tenure.

Returning to retail leisure travel, Fi joined Pentravel, South Africa’s largest independent retail travel chain, as its National Sales and Organisation Development Manager. Implementing people, training, sales and organisation development initiatives, policies, and procedures, she led the business to exceed all previous year profits and annual budgets.

Forming Big Ambitions in 2013, Fi helped prominent international travel businesses recruit and train travel people. Recognised as ‘the’ travel sales trainer in South Africa, she was the Mystery Shopper for South Africa’s Travel News Weekly and ETNW and chosen by South Africa’s number one Travel Industry Portal, ‘Travel Info’, to write its e-learning sales programme.

Fi returned to the UK in 2015, joining Progressive Travel Recruitment. Here, she further developed her global travel network, being relied upon and chosen by some of the world’s largest travel, hospitality, and technology brands as their preferred recruitment partner.

In 2020, Fi founded Progressive Travel Training alongside James Roberts and Tony Macdonald, her fellow directors at Progressive Travel Recruitment. Her passion for training and development, along with her knowledge of the industry, helped her to identify a gap in the market to provide soft skills training in the form of easily accessible e-learning courses created by subject matter experts who have done the jobs you do, and who know what it takes to succeed.

Fi currently lives in the Peak District with her husband, four children and rescue dog Nala.

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Tony Macdonald

Following a few years in retail management with Tesco, Tony returned to full time education, studying travel and tourism, after which he spent four years at British Airways’ head office, working on business development and account management, primarily nurturing relationships between the airline and its tour operator partners.

Moving to First Choice Holidays in 1999, he managed a 200-people call centre before joining student travel specialist STA Travel as a multi-site manager for its retail operation. An opportunity came up with Progressive Travel Recruitment in 2007, when the company opened its office in Scotland.

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James Roberts

Progressive Travel Recruitment was established in 2005 by James Roberts, at the age of 29. Having spent time working as a regional manager for British Airways and a global travel manager with Siemens, he moved into travel industry recruitment with one of the industry’s largest companies at the time.

A highly ambitious top performer with a passion for doing things the right way, James recognised that with changes to business practices and hiring the right team, he could create a more successful, more people-centric business of his own.

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