Time management (working smarter, not harder)

£30 per person

The travel industry is fast paced. You never know what the day will bring; best-laid plans and to-do lists go can out of the window without warning. This course will teach you how to maximise your time and improve productivity.


SKU: TMWS Category:

There’s not enough time in the day.

We’re sure the above phrase is one you’ve said countless times. Many job adverts and job descriptions in travel say the ability to change priorities at any given time is essential, so we have all been warned what to expect. However, that doesn’t help us when our heads are spinning with tasks and we don’t know what to do next.

There are people who are born organisers, both of themselves and others. However, there are just as many who have a problem with time management, productivity, procrastination, daydreaming and an inability to eat the frog; yes we said eat the frog (more about the frog later).

This course has been co-authored by Veronica O’Brien and Fi Morrison-Arnthal. Hailing from Canada, Veronica started her career in marketing, representing some top Canadian publications before moving into travel. She has spent the last decade as head of marketing for a number of global travel brands including Trafalgar and Uniworld. Fi is an award-winning travel industry training and development specialist who has managed international sales and customer service teams.

Veronica and Fi have created a fantastic course that will teach you the following:

  • Reduce stress through good time-management practices
  • Identify how your productivity is affected and ways to overcome this
  • Prioritisation techniques
  • Procrastination: what it is, if you do it, and how to stop

Time management and stress management are generally closely related, so we recommend in addition to this course you also complete our ‘Stress Management in Travel’ course.

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Fi Morrison-Arnthal – Qualified training and development specialist within the travel industry

Fi is a qualified training and development specialist who has spent her career leading, training, coaching, developing, and recruiting within travel and hospitality.

Her career started as a junior manager with a boutique hotel chain, learning all areas of hotel operations including sales, service and management, before moving into leisure travel with Lunn Poly (TUI), first as a travel consultant, and latterly as Progression Regional Sales Manager. Winning several awards, Fi’s achievements included ‘Shop of the Year’, ‘Highest Revenue Increase of the Year’ and ‘100% Mystery Shopper Awards’.

As Co-op Travelcare’s Training and Development Manager, Fi led a team of national training officers, providing training and development to over 400 branches, call centres and business travel operations. She was responsible for winning national training awards from Travel Weekly and TTG for the design and results generated from innovative courses.

Moving to Cape Town in 2005, Fi became Go2Africa.com’s Head of Sales, Operations and Organisation Development. Growing the sales team from 16 to over 50 high performing Africa Safari Specialists, she was given the autonomy to strategically lead and manage multiple departments and functions, achieving high year-on-year profitability consistently throughout her tenure.

Returning to retail leisure travel, Fi joined Pentravel, South Africa’s largest independent retail travel chain, as its National Sales and Organisation Development Manager. Implementing people, training, sales and organisation development initiatives, policies, and procedures, she led the business to exceed all previous year profits and annual budgets.

Forming Big Ambitions in 2013, Fi helped prominent international travel businesses recruit and train travel people. Recognised as ‘the’ travel sales trainer in South Africa, she was the Mystery Shopper for South Africa’s Travel News Weekly and ETNW and chosen by South Africa’s number one Travel Industry Portal, ‘Travel Info’, to write its e-learning sales programme.

Fi returned to the UK in 2015, joining Progressive Travel Recruitment. Here, she further developed her global travel network, being relied upon and chosen by some of the world’s largest travel, hospitality, and technology brands as their preferred recruitment partner.

In 2020, Fi founded Progressive Travel Training alongside James Roberts and Tony Macdonald, her fellow directors at Progressive Travel Recruitment. Her passion for training and development, along with her knowledge of the industry, helped her to identify a gap in the market to provide soft skills training in the form of easily accessible e-learning courses created by subject matter experts who have done the jobs you do, and who know what it takes to succeed.

Fi currently lives in the Peak District with her husband, four children and rescue dog Nala.

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Veronica O’Brien – Travel industry marketing specialist

Veronica’s career spans fifteen years and includes experience across the media, publishing and travel sectors.

She started her career working for Canada’s largest independent magazine publisher where she was responsible for brand development, public relations, and marketing for numerous award-winning consumer lifestyle titles. Bridging the commercial and editorial sides her main focus was brand strategy, partnerships, and driving awareness and growth via digital and offline channels.

A travel bug led to a career change and she moved across the pond almost a decade ago to pursue a career in travel. She has since worked for many leading travel brands in the villa, escorted tours, and cruise sectors. She began her travel career with Simpson Travel, a luxury villa and boutique hotel specialist where she was responsible for leading and executing the marketing strategy. During her tenure the company achieved high year-on-year growth and underwent key structural developments wherein she established the company’s marketing function, built a successful marketing department and helped formulate the longer-term business strategy.

She was most recently Head of Marketing at The Travel Corporation, where she managed the UK marketing team with a portfolio covering value and mainstream brands’ CostSaver and Trafalgar, as well as premium and luxury brands’ Insight Vacations, Luxury Gold, and Uniworld.

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